Billing Questions

For your own security and protection, Thamelmart.com will pre-authorize the full amount of your purchase plus applicable sales tax and shipping to verify your billing address and credit card information. The pre-authorization will drop off from your account within 1-7 business days depending on your financial institution. Thamelmart.com will collect payment and post the actual amount of the purchase only when your order is shipped from our warehouse or directly manufacture.

If you have any questions about billing or charges to your account, please contact Thamel Mart Customer Service (support@thamelmart.com or call: - 1-800-936-0737) immediately.

Order Status And  Modifying Orders

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a "Placed" status. Your order is then "Sent to Warehouse or manufacture,"  entering the shipping process almost immediately. Click here for more details about your shipping infomation.

Once your order has been "Sent to Warehouse or manufacture,” it has entered the shipping process and no further changes can be made. You can return your items of charge for a credit to your account.

For more information on returns, please visit our Returns section